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Privacy Policy

This privacy policy explains how Office Reality Ltd collects and processes any personal information about you when you use this website.


What information do we collect about you?

How we collect your personal data

How will we use the information about you?


Access to your information and correction



Changes to our privacy policy

How to contact us

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We may also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

We may collect the following information:

·         Identity data: includes first name, last name, username or similar details

·         Contact data: includes billing address, delivery address, email address, social media ID, and telephone numbers

·         Transactional data: such as bank account details and details about payments to and from Office Reality Ltd

·         Technical data: IP address, browser type

·         Profile data: Marketing preferences

·         Aggregated data: Statistical data

·         Usage data: includes information about how you use our website, products and services

Office Reality Ltd does not collect any special categories of personal data, i.e., details of race, ethnicity, religious belief, sexual orientation, political opinions, trade union membership, health and generic and biometric data.

How we collect your personal data

We use different methods to collect your personal data including through:

Directly from you:

This includes personal data you provide when placing an order for products and services, or request information to be sent to you or after sales activity.

Automated technology or interactions:

As you interact with our website or any of our digital platforms, we may automatically collect Technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources:

Office Reality Lt may receive personal data from third parties and public sources.

·         Technical data from IP addresses from analytical providers such as Google

·         Financial data such as payment transaction details from providers of payment and delivery services

·         Identity and contact data from publicly available sources such as Companies House

How will we use the information about you?

We will only use your personal data when the law allows. The information collected may be used to fulfil your order requests, or by our marketing and sales department to send you delivery information, product updates, company news, special offers and company updates. In order to provide our products and services we may need to pass information on to our suppliers and sub-contractors or appoint other organisations to carry out some of the activities on our behalf, such as couriers.

The following table describes the ways we plan to use personal data and the legal basis we rely on to do so.

Legitimate interest means the interest of conducting and managing our business in enable us to give you services and products and a secure experience. We consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests. Generally, we do not rely on consent as a legal basis for processing your personal data.

Purpose/ActivityType of dataLawful basis for processing
To process and deliver your products and servicesName, email address, telephone numbers, delivery address and contact details, billing address, financial details, purchase and service historyPerformance of contract with you
To register your business as a customer, provide quotes,Name, email address, telephone numbers, delivery address and contact details, billing address, financial detailsNecessary for our legitimate interest
To notify you about changes to terms and conditions, privacy notice and other policiesName, email address, address, telephone numbersNecessary to comply with legal obligation
To use data analytics to improve our websitesTechnical data and usage dataNecessary for our legitimate interest (to keep our websites relevant and to inform our marketing strategy)
To deliver relevant business information, website content, advertising and other marketing and communicationsName, email address, telephone numbers, address, marketing preference information, purchase and service historyNecessary for our legitimate interest

We use Google Signals which is a feature of Google Analytics. Google Signals can associate the visitation information it collects from our site and/or apps with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalization. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google and is used to provide aggregated and anonymized insights into your users’ cross device behaviours.

To access and/or delete the data collected on your behalf by Google, you can do so via this link:


Office Reality Ltd will use personal data to form a view on what marketing activities it believes will be of interest. You may receive marketing communications if you have purchased goods or services from us and have not opted out of receiving such communications.

Every marketing email you receive will have a clear unsubscribe option. You can ask us to stop sending you marketing messages at any time by contacting: [email protected]

Where you opt out of receiving marketing emails, this will not apply to personal data provided to us and still required to process your orders.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are small data files placed on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website.

Office Reality Ltd uses cookies for a variety of reasons, such as to remember your preferences when you visit the site and to monitor traffic to enable us to improve our site.

We also set third party cookies to allow you to easily link to third parties you may be subscribed to. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information.

View our cookie policy


We use analytical cookies on our websites which allow us to record technical data (such as IP addresses) so that we can recognise and count the number of visitors to our site and to see how visitors move around the site. This helps to improve the way our website works.

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email: [email protected]

Or write to us at: Unit 4A, Westpark, Wellington, Somerset TA21 9AD