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How do I contact Cafe Reality? We can be contacted by email info@cafereality.co.uk or by telephone 01823 663880. Our normal office hours are 9.00am to 5.30pm Monday to Friday. How can I place an Order? Please contact us before placing an order. For those who do not have a trading account with us we take payment with order by cheque or debit/credit card. We are happy to provide trading accounts to recognised organisations and institutions. Written orders can be emailed to us direct, sent in the post or faxed. What methods of payment do you accept? We accept payment by cheque, debit and credit cards. Please make cheques payable to "Office Reality Ltd". We normally process your order on receipt of the cheque. We currently accept Visa Credit, Mastercard, Visa Debit, Commercial Cards, JCB, Solo, Visa Electron and Maestro. All credit/debit cards details are submitted to us over the telephone and not online via the website You undertake to provide us with correct details of a credit or debit card that is your own and that there are sufficient funds available to purchase the products. We reserve the right to obtain validation of your credit or debit card details before accepting the order. Payment will be taken in full at the time of the order. A receipt for your transaction will be sent to you in the post at the address you have given us on the order. Do prices include VAT? All prices advertised on our website exclude VAT at 15%. Delivery Prices are based on UK mainland delivery. We can deliver to to other areas, please contact the Sales department for assistance. The goods will be at Office Reality's risk until delivered to the customer. From delivery all risks pass to the Customer. All deliveries should be checked by the Customer promptly against the accompanying consignment note. If the goods are damaged or differ to the quantities or items on the consignment note then Office Reality must be notified within 48 hours of delivery. Regardless of any reason Office Reality will not accept the return of any goods supplied against a Customer's order unless Office Reality's agreement has been given in writing. Delivery Charges Our delivery charges are as follows
Lead Times We quote lead times for delivery when customers place their orders. We always act with the best of intentions but in the event of those lead times being put back we cannot be held responsible for delays caused by the manufacturers as they are beyond our control. We will endeavour to resolve matters in all cases to the satisfaction of the customer. Returns Without prejudice to your statutory rights, Goods may only be returned if they are unused, unassembled, in their original packaging and in a resalable condition. Goods to be returned will be collected by us or our agents. Office Reality reserves the right to charge a minimum handling fee of 20% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Goods to be returned will be kept safe and secure until such time as they are collected by us. Any damage to the Goods will be deducted from any refund given in addition to the minimum handling fee (if applicable) referred to above. We will refund the price of the Goods (if a refund is applicable) to you less any deductions in terms of the above clause once the Goods have been examined and within 30 days of their collection from you by Office Reality or persons assigned by us. Goods that are made to order to your requirements and are not stock items cannot be returned. Space Planning and Design We are happy to provide space plans in support of our proposals without charge. A full design and specification service is also available. What if I have a complaint? We expect all of our customers to be delighted and satisfied by the products they purchase from us. In the unlikely event that a customer is not happy with the products or the experience of purchasing from us we expect them to contact us immediately and we will resolve the issue as speedily as possible. How will you use my company or personal details? All customer information is kept strictly confidential and will never be passed on to a third party. What is your service policy? In the unlikely event that you have any problems with the products you have purchased from us we will contact the manufacturer and try to resolve the issue under the terms of the manufacturer's warranty as speedily as possible. We only offer furniture that is considered to be high quality items from manufacturers who have longstanding and excellent reputations in the Café Furniture marketplace. What is your warranty policy? We source the products we offer based on quality and value for money. All the products are supported by a manufacturer's warranty which is normally five years from date of delivery. Each manufacturer has detailed specifics on their warranties. Your statutory rights are not affected. Cafe Reality Ltd Unit 1b Chelston Business Park Castle Road Wellington Somerset TA21 9JQ |
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| Cafe Reality • Unit 1b • helston Business Park • Castle Road • Wellington • Somerset • TA21 9JQ
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